Coordinate response to maintenance issues in collaboration with building staff and vendors.

Escalate complex issues to the Property Manager when necessary.

Support the Maintenance Coordinator as needed, including the invoice payment process, contract preparation, and all related steps, as well as making calls to the city, vendors, or other contracts required to resolve issues

Conduct market studied as needed, including researching rental rates, pricing trends, and other relevant market information.

Assist the Property Manager in generating reports from the property management platform as needed.

Assist in coordinating vendor access and ensure work is completed according to expectations and within deadlines.

Maintain updated logs of maintenance requests, work orders, vendor performance, and completion timelines.

Serve as the first point of contact for tenant inquiries, concerns, and service requests.

Assist with lease onboarding, move-ins, orientation, and welcome materials.

Conduct periodic tenant satisfaction check-ins and gather feedback.

Track and follow up on unresolved tenant issues and document resolutions.

Support tenant events, communications, and engagement initiatives.

Maintain accurate records of all tenant interactions, service requests, and resolutions.

Manage and track tenant documentation, including COIs (Certificates of Insurance), emergency contacts, and compliance records.

Provide support during tenant renewals, including scheduling visits, gathering required documents, and facilitating communication between tenant and Property Manager.